Frequently Asked Questions

Yes we do! We have three lens options available in three different colours. AdaptiVue This is a photochromic lens which can change to a tint when the lens is exposed to sunlight. It is UV dependent. SolarVue A standard tinted lens which only allows 15% of light to pass through the lens. This is the same as a pair of sunglasses. PolarVue Prescription polarised lenses which are designed to eliminate unwanted glare, but to also provide spectacular visual quality.

All our lenses are equipped with scratch-resistant properties, reflecting our steadfast commitment to quality at Vanity Eyewear. In search of superior value without compromising on quality? Explore our supplementary upgrades, priced competitively below the prevailing high street rates.

At this current moment in time, we do not have a Home Trial service. It is currently in the works however, so watch this space!

Yes you can! Select a frame which you like the look of best. Before adding the frame to your basket, please select the lens options you prefer best. If you are stuck on the options for you, please check out our Coatings page. Still stuck? Speak to our optometrists via Live Chat who will ask you about your visual needs and make a personalised recommendation for you.

Regrettably, we are unable to provide frames in varying sizes. Should you require information regarding frames tailored to specific Eyesize, Bridge Size, or Length to Bend measurements, we kindly invite you to reach out to us via Live Chat or by email at support@vanity-eyewear.com.

At this current moment in time, we do not offer a virtual try-on service. However, our experts are currently working on this. Watch this space!

We accept the following methods of payment: Debit card Credit card American Express ClearPay Apple Pay Google Pay Gift Cards Loyalty Points Please note, we do not accept cash or cheques.

Ordering frames only which will be glazed with a prescription elsewhere Yes, you can order non-prescription FRAME ONLY. Please get in touch with us via Live Chat or email us at: support@vanity-eyewear.com Please specify that you will be glazing the frame elsewhere with a prescription. This is because our frames in stock have been printed with our logo on our polycarbonate lenses and cannot be taken off unless you use specialist laser equipment. If you want to order a frame to wear without any prescription, please see the section below. Ordering frames only, to be worn without any prescription as a clear lens This is also possible. Please also get in touch with us via Live Chat or email us at: support@vanity-eyewear.com

Our commitment is to provide you with timely updates throughout the entirety of your glasses order process. Our team of skilled lens specialists meticulously craft your glasses to exacting standards. The comprehensive process typically spans 2-3 days, during which each component undergoes rigorous quality checks conducted by our certified optometrists. Subsequently, your glasses are promptly dispatched. In summary, from the moment you confirm your order to the anticipated arrival at your doorstep, our objective is to complete the process within 7 working days. Upon dispatch, Royal Mail will promptly communicate the pertinent delivery particulars to you.

We offer FREE UK shipping on ALL orders above £65! Any orders below this amount is subject to a £3.99 shipping fee. Our carrier is Royal Mail. We also offer International Shipping to countries outside of the United Kingdom, offered to majority of countries at a flat rate of £20 GBP.

If you have had a new sight test, you can update your prescription via your account. Simply head to "My Account" and delete the current prescription details. Then type in the new prescription and click on "Update Info". This will automatically update and you won't need to do anything else. We will always confirm the prescription details with you when you order your glasses. If the changes are not uploading, please get in touch with us via Live Chat or drop us an email: support@vanity-eyewear.com

You can simply give us your pupillary distance measurement by clicking the "Upload Image" button before adding the glasses to your basket. Use a generic-sized bank card and place this on your forehead. Using some basic maths, we can calculate the distance between each pupil to give us a pupillary distance measurement. Don't worry - this is all checked by our qualified optometrists! Alternatively, you can email us your pupillary distance if this has been confirmed at your local opticians. Simply email us what the PD is, along with your order ID. You will still have to upload an image as this is necessary for you to add an item to your basket. Just take a photograph of a blank background, and we will keep an eye out for your PD measurement. If we have not received anything, we will get in contact with you. Email us at: support@vanity-eyewear.com

You can either send us a digital copy of your prescription or you can manually enter your prescription. This can be done by signing up to make an account. Click the login button and create an account there. Or you can create an account once you have chosen a pair of glasses that suit you! If you send us a picture of your prescription, our team will review the prescription to ensure everything is in order. You will usually receive an email confirmation once we have validated your prescription. If you manually enter your prescription, your prescription will be validated automatically by our system.

Regrettably, while we strive to accommodate your eyewear needs, our online platform lacks the capacity for dispensing spectacles based on expired prescriptions due to our limited face-to-face interaction with customers. As optometrists, we are obligated to adhere to regulations established by the General Optical Council, while also aiming to align with the guidelines outlined by the College of Optometrists, prioritising the well-being of our patients. Given our operational constraints as an online enterprise, we are unable to facilitate this process efficiently. We advise you to seek assistance from your local opticians, who possess the necessary resources to evaluate your requirements and potentially provide you with spectacles despite an expired prescription. If we notice your prescription has expired, we will refund your money and cancel your order. We also advise you to have an eye test. Please reach out to us if you have any further questions.

In accordance with the guidelines established by the General Optical Council, we are unable to fulfill orders for glasses for individuals under the age of 16 or for those with visual impairments. Compliance with these regulations is imperative, and supplying such individuals would be unlawful. By registering and submitting your prescription, you acknowledge and agree that you do not belong to either of these restricted categories. Furthermore, please note that we are unable to accept NHS vouchers as a form of payment.

Unhappy with your glasses? No problem – at Vanity Eyewear, we offer hassle-free returns, exchanges, or refunds if you're not satisfied, as long as you meet these conditions: 1. Ensure the returned glasses reach us in the same condition as when you received them, within 60 days of our original dispatch date. 2. Include the returns authorisation form, easily obtained by contacting our customer support team. They can initiate the return process for you, email you a returns form to fill in, and guide you through the process. 3. Returns must be in their original condition, with all accessories included (e.g., cases and cloths). Failure to return items may result in charges. ​ For added convenience: - Obtain proof of postage when returning your product. Use our pre-paid label for a free proof of postage receipt at the post office. Lost the label? Contact our customer support team for assistance. - Alternatively, use a recorded delivery service via a courier company, though we cannot take responsibility for packages lost using this method. Your statutory rights regarding returns and refunds remain unaffected. Faults & Exchanges: If you encounter any issues with the glasses you received, contact us, and we'll gladly assist you. Please note that exchanges replace both frames and lenses, even if only one part is faulty. Best Ways to Contact Us for Returns: Email us at support@vanity-eyewear.com for any return-related inquiries. At Vanity Eyewear, customer satisfaction is our top priority!

We can exchange your glasses for a new frame or new lenses if within 60 days of receipt of your glasses. If the frame is out of stock, we will ask you to choose another frame in the same price range. If your glasses break outside of the return policy of 60 days of receipt, unfortunately we are unable to provide a repair service. Please visit your local opticians who may be able to repair it. Some opticians may ask for a repair fee. If you are still unhappy or confused, please get in touch with us via Live Chat or email us at : support@vanity-eyewear.com