Returns

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Unhappy with your glasses? No problem – at Vanity Eyewear, we offer hassle-free returns, exchanges, or refunds if you're not satisfied, as long as you meet these conditions:

1. Ensure the returned glasses reach us in the same condition as when you received them, within 60 days of receipt of your parcel.
2. Include the returns authorisation form, easily obtained by contacting our customer support team. They can initiate the return process for you, email you a returns form to fill in, and guide you through the process.

3. Returns must be in their original condition, with all accessories included (e.g., cases and cloths). Failure to return items may result in charges.

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For added convenience:

- Obtain proof of postage when returning your product. Use our pre-paid label for a free proof of postage receipt at the post office. Lost the label? Contact our customer support team for assistance.

- Alternatively, use a recorded delivery service via a courier company, though we cannot take responsibility for packages lost using this method.

Your statutory rights regarding returns and refunds remain unaffected.

Faults & Exchanges:
If you encounter any issues with the glasses you received, contact us, and we'll gladly assist you. Please note that exchanges replace both frames and lenses, even if only one part is faulty.

Best Ways to Contact Us for Returns:
Email us at support@vanity-eyewear.com for any return-related inquiries. At Vanity Eyewear, customer satisfaction is our top priority!